Support Center

Why does my email not show in the "from" field?

Last Updated: May 16, 2014 11:05AM PDT
Recently, major email providers such as Yahoo and Gmail started enforcing a new rule that emails cannot be sent from a or email address, unless they are sent by Yahoo or Gmail. Since we are the actual sender when you email a property site to your client, we cannot put your email address in the "from" field, we have to put our email address. However, we do put your email in the "reply-to" field, which means if a user clicks reply, it will send the reply to you (not us).

While ideally we would be able to display your address in the from field, we (and all software companies) are now required to use our domain in the from field. Currently we use "", which does not show our branding, and takes any visitor to an unbranded login page.

If you would still prefer to have your email address in the from field, you can send the email to yourself, then simply forward it to your client.

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