Support Center

Text W/ Call Capture Isn't Working

Last Updated: Nov 01, 2011 01:51PM PDT

 If it doesn't seem to be working:

1. Follow the instructions here to make sure you set it up properly: 

http://help.mysinglepropertywebsites.com/customer/portal/articles/226992-how-do-i-setup-text-marketing-w-call-capture-

2. Make sure you have entered your mobile number in the mobile number field in your profile (click "edit profile" from your dashboard).

3. Make sure you are texting "homeinfo ####" where #### is your property id number. Make sure to include the word "homeinfo" and a space, then the property ID number.

4. Test it by sending the text message "homeinfo 47" to 69940 and you should receive a text back, as that property is setup properly.

5.  If you do not get a text back after sending the message "homeinfo 47" to the number 69940, make sure you included the word homeinfo and a space between that word and the 47. If you're still not getting anything, please contact us so we can troubleshoot with you.

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